The Business Control Center Perspective

Introduction

The Business Control Center Perspective provides a business management portal, which offers the possibility for:

• obtaining workload and performance of resources
• adjusting priorities of processes
• merging processes being performed with the same goal
• retrieving information about hibernated or postponed activities
• optimizing workload according to business status (workload management)
  • assigning users to roles in which work load is extraordinary high
  • releasing users from roles where work can be handled with less people
  • changing standard priorities of processes
• taking actions that ensure SLAs are reached
• retrieving information about cumulated business status
• retrieving information about dedicated process instances or activity instances, e.g.:
  • for a specific process/activity instance, if an employee has questions/concerns
  • for a specific customer
  • for a specific user or group of users
• delegating activity instances
  • single activity instances due to priority or complexity
  • list of activity instances due to a non-present user

Accessing the Business Control Center Perspective

To access the Business Control Center perspective, login to the Stardust Portal. Once logged in, hover the mouse over the Workflow Execution and click on the Business Control Center.

Figure: Business Control Center Perspective